Call Quality Issues

Incident Report for Next Edge Pty Ltd

Resolved

We are closing this issue, at this point in time the issues appear to have aliviated with Optus.

Posted Feb 19, 2021 - 20:24 AEDT

Monitoring

We are receiving reports of call audio issues.

A number of these have been investigated up to our carrier boundry and identified as not being an issue on our network or our carrier's network.

Upstream tickets have been lodged with other carriers for the affected calls which appear to be focused around Optus service endpoints.

We are monitoring the situation and will report further.

Posted Feb 19, 2021 - 11:58 AEDT

This incident affected: edgePABX Platform.